Your trust is the foundation of our business. This policy is not just a legal document; it is our commitment to transparency and to the meticulous protection of your personal and professional information. We have written it in clear, straightforward language because we believe you should know exactly what data we collect, why we need it, and how we protect it.
Last Update: 16-10-2025
1. Our Guiding Principles on Data
Before we detail the specifics, it's important you understand our philosophy:
- Purposeful Collection: We only collect information that is essential to providing you with a safe, seamless, and premium chauffeur service.
- Utmost Discretion: We handle your data with the same discretion and professionalism our chauffeurs demonstrate on the road.
- Client Control: You are in control of your personal information. We make it simple for you to review, update, or request the deletion of your data.
2. The Information We Collect
To execute your itinerary with precision, we collect the following types of information:
- Booking & Contact Information: When you book a service, we collect your name, email address, phone number, and pickup/destination details.
- Why we need it: To confirm your booking, communicate with you about your ride, and ensure our chauffeurs have the correct itinerary.
- Payment Information: We collect credit card details to process payments for our services.
- Why we need it: To securely handle the financial transaction for your booking. Please note, your full payment details are processed and stored by our PCI-compliant payment partner, Stripe, not on Level One servers.
- Flight & Travel Information (for airport transfers): If you provide a flight number for an airport pickup, we will use it to track your flight's status.
- Why we need it: To monitor for delays or early arrivals, ensuring your chauffeur is there precisely when you land. This is a core component of our promise of certainty.
- Service Preferences: Any special requests you provide, such as preferred cabin temperature or music genre, are noted to personalize your experience.
- Why we need it: To deliver a service that is not just efficient, but tailored to your comfort.
3. How We Use Your Information
Your information is used exclusively to enhance your experience and execute our service standard:
- To Fulfill Your Service: This is the primary use of your data—to manage your booking from start to finish.
- To Communicate With You: To send booking confirmations, status updates, and receipts, and to respond to your inquiries.
- To Improve Our Service: We may use anonymized data to analyze service patterns and improve the efficiency and quality of our operations. We never use your personal travel history for this purpose.
- We Do Not Sell Your Data: We will never sell, rent, or trade your personal information to any third party for marketing purposes. This is a foundational promise.
4. Our Commitment to Data Security
We treat the security of your data with the same seriousness as we treat your physical safety.
- Encryption: All data transmitted to and from our website, including during the booking process, is protected using industry-standard SSL (Secure Socket Layer) encryption.
- Secure Infrastructure: We utilize a secure, modern server infrastructure and partner with industry leaders like Stripe for payment processing to ensure your data is protected by best-in-class security protocols.
- Limited Access: Access to personal client information is strictly limited to authorized Level One personnel who require it to perform their duties.
5. Your Control Over Your Information
You have the right to review, update, or request the deletion of your personal information at any time.
To exercise these rights, or if you have any questions about this policy, please contact our dedicated privacy team directly.
- Email: privacy@levelone.limo
We are committed to responding to all privacy-related inquiries promptly and transparently.
